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Service Charter


Service Charter

The Authority’s Customer Service Charter is our commitment to providing excellent services to all our customers. The Charter sets out the standards of service that should be expected when dealing with the Authority and its staff.

The Customer Service Charter outlines the rights and responsibilities of customers and the procedure to follow if the Authority’s service standards are not met. A client feedback form is provided so customers can provide the Authority with information on how we are performing and how we can improve our services.

The Customer Service Charter is updated every two years to ensure it remains current.


CA Customer Service Charter in English

CA Customer Service Charter in Kiswahili

Watch Service Charter Video