The Communications Authority of Kenya (CA) is the regulatory agency for the ICT sector in Kenya with responsibilities in telecommunications, e-commerce, cyber security, broadcasting and postal/courier services. The CA is also responsible for managing numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers of ICT services. 

The Authority's role spans standardization of telecommunications services and equipment to guarantee enhanced Quality of Service (QoS) when using telecommunication services. This is realized through the Type Approval process that ensures network security and device accessibility while safeguarding public health and protecting the environment. 

To this end, the Authority has developed Technical Specifications for Network Equipment, 2026, to guide the Type Approval process for network equipment sold and used in Kenya. 

Members of the public and stakeholders in the ICT sector are invited to submit their representations on the said specifications via specifications@ca.go.ke , by September 30th, 2026. 

Download the Technical Specifications here

Download the Comments Template here

The Communications Authority of Kenya (CA) is the regulatory agency for information and communications in Kenya with responsibilities in telecommunications, cyber security, e-commerce, broadcasting and postal/courier services. The CA is also responsible for managing the country’s numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers of ICT services.

In a bid to effectively manage the country’s numbering resources, and safeguard the rights and interests of ICT service consumers assigned numbering resources, the Authority has developed draft procedural and technical safeguards for deactivation and recycling of inactive mobile numbers.

The draft procedures and technical safeguards are available on the Authority’s website at: https://www.ca.go.ke/open-consultations.  Members of the public are therefore invited to submit their memoranda on the draft guidelines in the prescribed format by September 11th, 2026.

Submissions should be made via email address: numbering@ca.go.ke.

Download: Comments Submission Template

Download: Proposed Draft Procedural and Technical Safeguards for Deactivation and Recycling of Inactive Telecommunication Numbering Resources

 The Ministry of Information, Communications and the Digital Economy (MoICDE), pursuant to its mandate under the Kenya Information and Communications Act (1998), is pleased to inform the public and stakeholders of the publication of the Third National Broadband Strategy for Kenya (NBS) 2025–2030.

The Strategy provides a comprehensive roadmap to guide the development, deployment, and adoption of broadband infrastructure and services across the country. It aims to accelerate the realization of universal, affordable, reliable, and meaningful connectivity in line with national development priorities, including Kenya Vision 2030 and the Bottom-Up Economic Transformation Agenda (BETA), as well as global digital transformation goals. Submit your commentd via this email nbs@ca.go.ke 

The draft strategy is available here

The Comments template is available here 

This public consultation will close on Monday, 18th May 2026 at 5.00 PM.

The Communications Authority of Kenya (CA) is the regulatory agency for the ICT sector in Kenya with responsibilities in telecommunications, e-commerce, cyber security, broadcasting and postal/courier services. The CA is also responsible for managing numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers of ICT services.

In execution of its mandate, the Authority develops responsive legal and regulatory frameworks aimed at fostering innovation, competition and enhancing the quality of services and experience derived from usage of ICT services and products.

To this end, the Authority has developed proposed draft Technical and Procedural Guidelines for Installation and Maintenance of Cable Telecommunication Infrastructure ,2026, intended to guide the installation of telecommunication cables.

Members of the public and stakeholders in the ICT sector are invited to submit their representations on the said guidelines via cables@ca.go.ke , by May 20^th, 2026.

Download the guidelines comments template here 

Download the cables installation guidelines here

 The Consumer Protection Framework Technical Working Group (TWG) has finalized the drafting of the Kenya’s Financial Consumer Protection Framework (“The Framework”). The Framework has been developed with the aim of establishing the overarching standards for fair treatment, transparency, product suitability, protection of consumer assets, responsible business conduct, and enhanced market conduct supervision across Kenya’s financial sector.

The Framework is anchored on six consumer protection principles namely: fair treatment, transparency, product suitability, asset protection, accessible complaints handling, and data privacy. We hereby invite the public, industry stakeholders, consumer groups, and all interested parties to review and submit comments on the Draft Financial Consumer Protection (FCP) Framework for Kenya.

In line with the statutory requirements, comments on the draft Framework should be received by CBK or the participating regulators on or before Tuesday April 28, 2026. The draft Framework is available on the Central Bank of Kenya website (www.centralbank.go.ke) or can be accessed here. All submissions must be made using the template for comment submission which is available on the Central Bank of Kenya website (www.centralbank.go.ke) or or can be accessed here.

Completed templates may be submitted either electronically to cpf-dfs@centralbank.go.ke or delivered in hard copy to any Central Bank of Kenya office. Please ensure the subject line clearly states: “Public Participation Draft Financial Consumer Protection Framework.” The Framework is also available on the websites of Capital Markets Authority (www.cma.or.ke), Insurance Regulatory Authority (www.ira.go.ke), Retirement Benefits Authority (www.rba.go.ke), Sacco Societies Regulatory Authority (www.sasra.go.ke) Competition Authority of Kenya (www.cak.go.ke) and the Communications Authority of Kenya (www.ca.go.ke).

The Consumer Protection Framework Technical Working Group (TWG) comprises of Capital Markets Authority, Central Bank of Kenya, Insurance Regulatory Authority, Retirement Benefits Authority, Sacco Societies Regulatory Authority, Communications Authority of Kenya, and Competition Authority of Kenya.

GOVERNOR, CENTRAL BANK OF KENYA

Download: Consumer Protection Framework

Download: Template for Submission of Comments

The Communications Authority of Kenya (CA) is the regulatory agency for the ICT sector in Kenya with responsibilities in telecommunications, e-commerce, cyber security, broadcasting and postal/courier services. The CA is also responsible for managing numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers of ICT services.

The Authority plays an important role in the importation of ICT equipment into the country, by evaluating  import permit applications submitted through the KenTrade National Electronic Single Window System (NESWS). The evaluation process consists of three stages: checking, verification, and inspection, to ensure that all ICT equipment imported into the country complies with applicable technical and regulatory requirements.

The Authority hereby notifies all stakeholders — including members of the public, importers, exporters, customs clearing agents, licensees, and other participants in the ICT sector — of its intention to introduce a Permit Processing Fee for permits processed through the KenTrade National Electronic Single Window System (NESWS).

Details of the proposed fee are provided in the consultation paper are available here

The Authority hereby invites members of the public, customs clearing agents, licensees, and ICT sector stakeholders to submit written representations on the proposed fee on or before April 30^th, 2026.

All submissions should be sent via email to: permits@ca.go.ke

The Communications Authority of Kenya (CA) is the regulatory agency for the ICT sector in Kenya with responsibilities in telecommunications, e-commerce, cyber security, broadcasting and postal/courier services. The CA is also responsible for managing numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers of ICT services.

In execution of its mandate the Authority strives to create and adopt responsive legal and regulatory frameworks to foster innovation and competition in the ICT industry.

To this end, the Authority has developed draft Technical and Operational Guidelines for Deployment and Roll Out of Commercial Internet Telephony Services, 2026, meant to replace Guidelines for the implementation and provision of Voice over Internet Protocol (VoIP) services, 2005.

The Authority invites members of the public, ICT service providers and stakeholders to review the draft guidelines and submit their comments via voip@ca.go.ke, by March 30^th, 2026.

The draft guidelines are available here 

Here is the submission format 

Director General/CEO

Communications Authority of Kenya

P.O. Box 14448

Nairobi 00800

Website: www.ca.go.ke

Tel: +254 204242000 I Mobile: +254 703042000