Ministry embarks on reforms to turn around Postal Corporation of Kenya
The Ministry of Information, Communications, and the Digital Economy, in a Cabinet Memo, has outlined a raft of proposals aimed at revitalising the performance of the Postal Corporation of Kenya, PCK.
Speaking during the commemoration of the 151st World Post Day, the Principal Secretary for Broadcasting and Telecommunication, Mr. Stephen Isabok,, said the Ministry has presented a Cabinet Memo to the National Treasury, that outlines a comprehensive turn around strategy.
The reforms seek to reposition PCK as a dynamic service provider, equipped to serve not only as a logistics powerhouse but also as a key enabler of financial inclusion and e-commerce, particularly for underbanked and rural communities.
“The Ministry has proposed bold reforms focusing on institutional autonomy, asset redevelopment, digital integration, logistics excellence, service modernization,, staff reskilling, financial sustainability, and strategic partnerships. These reforms will reposition Posta Kenya as a key enabler in the digital economy,” said Mr. Isaboke, in a speech read on behalf of the Cabinet Secretary, Hon. William Kabogo.
During the event, PCK also unveiled its revamped flagship innovation, PostaPay, which has already been rolled out, offering an affordable, digital payment platform accessible across the corporation’s 500-plus branch network.
PostaPay aims to empower small businesses, farmers, and households to participate in the digital economy with ease and security.
In alignment with these reforms, the Ministry is also finalizing the National Addressing System (NAS), an initiative that will assign every Kenyan a unique, verifiable physical and digital address. This will enhance service delivery, enable e-commerce growth, and support emergency response systems.
The NAS policy framework is under review and will soon be presented to Parliament for enactment, further strengthening the logistics and postal value chain.
Despite ongoing challenges, the Postal Corporation has recorded remarkable gains: Domestic letter volumes rose by 19.5% to 174,057. International outbound and inbound letters increased by 16.2% and 4.9%, respectively. Parcel volumes surged by an astounding 979.3%, reaching 1.49 million parcels in FY 2024/25.
Private courier sector revenues grew to KSh. 6.28 billion, while national courier operators saw revenues rise by 33.3% to KSh. 1.2 billion. Postal employment also rose from 6,387 to 6,736 during the same period.
According to Communications Authority of Kenya (CA) Director General, Mr. David Mugonyi, the Authority is currently reviewing the postal and courier market structure to remove entry barriers and promote innovation.
Stakeholders have been invited to submit input before October 15, 2025, as part of a public consultation process.
“The review will also clarify the scope of the various licenses and propose new licensing areas in line with the current ICT sector policy; through this review, the Authority is providing stakeholders and members of the public with an opportunity to submit proposals for the improvement of the regulatory framework,” Mr. Mugonyi said.
As the Postal Corporation awaits Cabinet approval for the turnaround strategy, Mr. Tonui made a direct appeal to the Ministry of ICT and the National Treasury to accelerate the process.“Fast-tracking the Cabinet Memo is critical,” he said. “It will unlock the full potential of this strategy and allow Posta Kenya to play its rightful role in delivering services, enhancing last-mile logistics, and driving economic growth.”
With its national reach, trusted legacy, and renewed focus on innovation, Posta Kenya is poised for a renaissance—from a traditional postal operator to a vibrant logistics and digital financial services provider ready to meet the demands of a 21st-century economy.