The liberalization of the communications sector has had a positive effect on the deployment of communications infrastructure and services in the country.  However, the opening up of the sector has not availed communications services to all in Kenya as the licensed commercial operators and service providers have tended to concentrate operations in areas where a return on investment is guaranteed.

Consequently, areas (both urban and rural) that are perceived as commercially unviable have over time remained either un-served or under-served.  The Communications Authority of Kenya is responsible for ensuring that all in Kenya have access to affordable communications services.

To redress the access gaps, the Communications Authority of Kenya has undertaken some pilot projects in certain parts of the country. The projects include the establishment of 16 school-based ICT centres spanning the eight regions of the country, four tele-centres and eight centres for persons with disabilities.

The Authority has, in collaboration with industry players, provided computers and internet connectivity to the beneficiary institutions. In order to enhance access and promote capacity building in ICT, the Authority has partnered with the Kenya Institute of Curriculum Development ( Formerly Kenya Institute of Education) to support the digitalization of the secondary school curriculum. 

The Authority is developing the Universal Service Fund (USF) Framework in line with the provision of the Sector Legislation.