Posted on: 8th January 2018
As the ICT regulator, the Authority is charged with safeguarding the interests of consumers of ICT services.
This is achieved through enforcement of consumer regulations as well as educating users of these services on their rights and responsibilities.
One of the avenues is the County ICT consumer forum, popularly known as Kikao Kikuu. In this forum, the Authority is partnering with County Governments to host public forums that act as platforms of interaction between ICT consumers, the Authority, service providers and other stakeholders to discuss and explore solutions for communications challenges in the counties.
So far, the Authority has hosted such forums in 16 counties, the latest being in Nyeri county. The Authority targets to reach all the 47 counties.