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Kenyans Turn to Mobile Money to Mitigate COVID-19

Posted on: 9th October 2020

Kenyans embraced mobile money for payment of goods and services as a mitigation measure against COVID-19, says a report by the Communications Authority of Kenya (CA).

During the period, consumer-to-business (C2B) transactions increased to Sh446.5 billion from Sh310.48 billion with the surge attributed to the waiver on sending fees for low value amounts.

“The values transacted during the period increased significantly from the previous quarter following the Governments directive on the use of cashless payment systems to curb the spread of COVID-19,” the report noted.

According to the Sector Statistics Report, the period also witnessed a sharp drop in payment for government services due to restricted access to public offices, as well as many Kenyans limiting their movements to contain the spread of COVID-19.

During the same period Kenyans texted more and called less, with the number of short text messages (SMSs) in the quarter rising by 19.5 per cent to 20.09 billion compared to 16.81 billion sent in the three months to March.

Voice traffic fell 0.9 per cent to 15.2 billion minutes in the period under review, coinciding with the expiry of airtime discounts offered by telcos.

The report attributes the growth to attractive SMS bundles promotion/tariffs offered by the operators during the period under review.

In the Postal and Courier sector, the total number of letters posted locally recorded a substantial decline of 58.2 percent to post 3.5 million from 8.5 million letters in the last quarter.

“The decline is attributed to the COVID-19 pandemic, which impacted on economic activities thus limiting letter postage as a means of communication among corporates, SMEs and individuals,” read part of the report.

In addition, some public institutions adopted online services especially during the COVID-19 pandemic, affecting postage of letters as well.

In the quarter to June, the National KE-CIRT/CC detected 13.9 million cyber threat attempts, which was a 59.9 percent decrease from the 34.6-million cyber threat attempts detected in the previous quarter. This decrease was attributed to timely incident response mechanisms and increased endpoint security measures adopted to protect end user devices.

The National KE-CIRT/CC issued 20,864 advisories to the affected organizations. The number of advisories issued during the period was a 16.8 percent increase compared to the 17,844 advisories issued during the previous quarter.

You can read the full report here.

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