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When consumers do not know their rights with regard to buying mobile phone handsets, they become very vulnerable to fraud or being sold substandard products. Consumers therefore need to know their rights and responsibilities so as to protect themselves and exploit all avenues for redress when their rights are violated. This information is intended to enable consumers have a good understanding of the issues discussed and hence enable consumers in making better decisions regarding ICT products and services.
More details are available from the following download:

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