The Communications Authority of Kenya (CA) is charged with the responsibility of protecting and safeguarding the interests of consumers in relation to the provision of ICT services and equipment. The Authority, among other mechanisms seek to ensure that communication service providers adhere to the following:
Kenya Constitution, 2010 (Section 46 and 47)
More details are available from the following downloads:
Legislation
Kenya Information and Communications Act, 1998 (Sections 27, 38, 39, 46K, 66 and 83R )
Kenya Consumer Protection Act, 2012 (Sections 31, 32 and 33)
Regulations
The Kenya Information and Communications (Consumer Protection) Regulations, 2010
The Kenya Information and Communications (Dispute Resolution) Regulations, 2010
The Kenya Information and Communications (Registration of subscribers of Telecommunication services) Regulations, 2012
Guidelines
Guidelines on the Prevention of undesirable bulk political content via SMS
Procedures and Guidelines for the management of Telecommunications Short Codes and Premium Rate numbers in Kenya
Consumer Rights and Responsibilities
In Kenya, the rights and responsibilities of consumers are enshrined in the Consumer Protection Act, 2010. They are designed to ensure that consumers are provided with full information, including the price quality, of any product or service they may wish to purchase, to ensure that they are safe and meet international standards. The Kenya Information and Communications (Consumer Protection) Regulations, 2010 stipulates consumers rights and responsibilities as follows;
Consumer Rights |
Consumer Responsibilities |
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DOWNLOADS
Consumer Research InformationÂ
Consumer Satisfaction and Perception Surveys