Wireless Phone Technologies

The two most common wireless phone technologies in use in Kenya are GSM (Global System for Mobile Communication) and CDMA (Code Division Multiple Access). 14% of the worldwide market uses CDMA while GSM is the most used cell phone technology in the world, with 73% of the worldwide market. The Authority has compiled some information on this issue with particular reference to Kenyan situation. This information is intended to enable Consumers have a good understanding of the wireless phone technologies in Kenya and hence enable consumers in making better decisions regarding ICT products and services.

  • Premium Rate Services

    Premium rate services in the context of telecommunications service provision refers to services provided over telecommunications infrastructure and charged for on a per call or unit time basis. The service may not necessarily be a telecommunications services, and indeed most are not. Premium rate services come about as a result of a need identified by an investor, where such need can be met through a phone call. The scope of uses is therefore only limited by the imagination of investors and presently range from opinion polls to information provision and the sale of cellular phone ring tones.

    More details are available from the following downloads:

    DOWNLOADS

    Filename Size
    An Adobe Acrobat file Premium Rate Services 1.53 MB

  • Mobile Phone Security

    Perhaps the biggest threat that a mobile phone user faces today is loss or theft of the phone. As well as its obvious value as a physical device the phone may contain personal and financial data stored in the handset or in the phones subscriber identity module (SIM card). This information has been developed to address the issue about the security of the information stored and also what to do should a consumer loses the phone.

    More details are available from the following downloads:

    DOWNLOADS

    Filename Size
    An Adobe Acrobat file Mobile Phone Security Brochure 2.55 MB

  • Mobile Phone Etiquette

    Mobile phone etiquette entails following simple guidelines when using a mobile phone for safety and security reasons and to create a good environment for working and being in. The Authority has compiled some information on this issue with particular reference to Kenyan situation. This information is intended to enable consumers have a good understanding on mobile phone etiquette and hence enable consumers in making better use of mobile phone services.

    More details are available from the following downloads:

    DOWNLOADS

    Filename Size
    An Adobe Acrobat file Mobile Phone Etiquette brochure 3.52 MB

  • Children and The Use Of Cell-Phone

    Many children now have access to cell-phone technology and many parents use cell-hones as their main method of monitoring their movements and ensuring their safety. Cell-phones also provide an immediate means of communication in case of medical or family emergencies. There are, however, several risks inherent in the use of cell-phones by children. The Authority has compiled some information on this issue with particular reference to Kenyan situation. This information is intended to enable Consumers have a good understanding of the issues discussed and hence enable consumers in making better decisions regarding ICT products and services.

    More details are available from the following downloads:

    DOWNLOADS

    Filename Size
    An Adobe Acrobat file Children and the use of Cell Phone Brochure 4.83 MB

  • Buying a Mobile Phone

    When consumers do not know their rights with regard to buying mobile phone handsets, they become very vulnerable to fraud or being sold substandard products. Consumers therefore need to know their rights and responsibilities so as to protect themselves and exploit all avenues for redress when their rights are violated. This information is intended to enable consumers have a good understanding of the issues discussed and hence enable consumers in making better decisions regarding ICT products and services.

    More details are available from the following downloads: DOWNLOADS

    Filename Size
    An Adobe Acrobat file BUYING A MOBILE PHONE REVISED 882.38 KB

  • Choosing a Mobile Phone Service

    Before choosing a mobile phone service and perhaps sign a contract consumer may wish to know what the various offers and services are and what they mean. Consumers should consider some factors in making a purchasing decision. The Authority has compiled some information on this issue with particular reference to Kenyan situation. This information is intended to enable consumers have a good understanding of the factors to consider when choosing a mobile phone service in Kenya and hence enable consumers in making better decisions regarding ICT products and services.

    More details are available from the following downloads:

    DOWNLOADS

    Filename Size
    An Adobe Acrobat file Choosing a mobile phone service 2.51 MB
    • Children And The Use Of Internet

      More details are available from the following downloads:

      DOWNLOADS

      Filename Size
      An Adobe Acrobat file Children And The Use Of Internet 3.02 MB

      • Consumer Rights and Responsibilities

        More details are available from the following downloads:

        DOWNLOADS

        Filename Size
        An Adobe Acrobat file Consumer Rights and Responsibilities 1.99 MB